![]() You don't need to do anything, the creator will be alerted by PayPal and will need to update their PayPal to complete the payment. It is also possible they might need to accept payments in a new currency if you made the payment in a different currency to what they've previously received. ![]() They might be very new, haven't yet confirmed their email address or perhaps have added the wrong email address to Ko-fi. ![]() The most common reason for this is the creator you paid is not yet fully verified on PayPal. PayPal also provides details of how to cancel payments that haven't completed.Ī payment status of Unclaimed or Pending usually means there is a problem with the Creators PayPal account. If these payments are not able to complete within 30 days you should receive your money back from PayPal automatically. We don't show your donation on the creators page or update their goal until the payment is completed. ![]() If you've sent a creator a payment using PayPal and you are seeing a status such as Unclaimed, Declined or Pending, it means the payment has not yet been fully cleared by PayPal. We are within our rights to reduce your refund to reflect any reduction in the value of the products caused by damage while in your possession.Ko-fi payments are made directly between supporters and creators on PayPal (or card if the creator has a Stripe account).credit/debit card within 14 days of us receiving the returned item(s) or you providing evidence of having returned the goods (for example, a proof of postage from the Post Office), whichever is sooner. We’ll issue your refund using your original payment method i.e.If you cancel before the item is dispatched, you will receive all your money back.Store returns are made at your cost and must take place within 14 days of your delivery. If you plan to return your product to a store and you’ve paid for delivery as part of your online, app or telephone order you’ll be refunded the full amount, including the delivery charge. All refunds for returned products will be made within 14 days from cancellation and will be made to the account used to purchase the product. Please note that there will be a charge payable by you for this service, which will be equal to the standard delivery charge applicable to the product and your location. We’ll arrange for the collection of the product by our nominated carrier. To arrange for a product to be collected please complete our contact form, with your order number and details of the product to be returned. If, for example, you receive your order on a Monday, you’ll have 14 days from the Tuesday to contact our Customer Service team. Under the Consumer Contracts Regulations 2013 you have the right to cancel your order, when you buy online, through the app or via the phone, at any time up to 14 calendar days after the day on which you receive your delivery. We will collect it at no expense to you and either provide a replacement, process a refund or repair the goods, as set out above. Alternatively, you can arrange for the faulty or defective product to be collected by contacting our Customer Services team and completing a contact form with your order number and details of the product to be returned. However, please note that our Wickes Kitchen & Bathroom stores are unable to accept returns for products purchased online, via the app or from any other stores. You can choose to return faulty or defective products to your local Wickes store with proof of purchase. This does not affect your statutory rights. ![]() Within 30 days of purchase or receipt of the goods: We’ll offer you a full refund or an exchange.Īfter 30 days of purchase or receipt of the goods: We’ll repair or replace the goods in accordance with the terms of the Consumer Rights Act 2015. If your product develops a fault within 30 days, please bring it to one of our stores or contact our Customer Services team and we will offer you an exchange or refund. ![]()
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